Support

Contact us

Email info@mbeg.org and we will reply within two working days (Sunday to Thursday, Cairo time). Please write from the email address on your account and tell us which academy you train with, so we can find you quickly.

I can't sign in

• Use the same sign-in method you signed up with: email and password, Google, or Apple.
• Forgot your password? Tap Forgot password on the sign-in screen in the app, or reset it here. The link in the email works once and expires after a while; if it has expired, request a new one.
• Just signed up? Open the confirmation link we emailed you first. Check your spam folder if it has not arrived within a few minutes.

My membership, sessions or payments look wrong

Memberships, session balances, bookings and payments are managed by your academy. Contact them first; they can correct your record directly. If they cannot help, email us and we will look into it with them.

I run an academy

Owners and staff sign in to the academy dashboard with the account their invitation was sent to. To bring a new academy onto MOVE IT, request a free trial.

Delete your account

• In the app: Profile, then Account, then Delete account.
• On the web: sign in to the athlete portal, open Profile and choose Delete account.
• By email: write to info@mbeg.org from the address on your account.

Deleting your account signs you out everywhere and removes your login and personal profile. Your academy may keep records it must hold by law, such as payment receipts. See the privacy policy for details.